For patients at HCA Florida Osceola Hospital

A hospital can be a place where patients and visitors may experience a wide range of emotions. We make it our priority to keep you all safe and comfortable, and our policies and procedures are designed to do just that. Some things to know are:

• You will come in contact with many different people who will ask you the same type of questions several times. Please be patient, this is done to provide safe and effective care to every patient who walks through our doors.
• Please bring any past medical records you may have.
• If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
• Ask what to expect while you or your loved one is in the hospital.
• If you have any questions for your doctor or nurse, write the questions down as you think of them so you do not forget them. When your doctor or nurse comes to see you refer to your list of questions.
• We want you to understand everything that we are doing for you or your loved one. If you did not understand the answer to your question, ask the person to explain the answer to you again until you understand.
• Please do not leave visiting children unattended.
• There are areas in the hospital that visitors cannot go into. Please read all signs in the area that you are in.
• You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.

Created in memory of J. Patrick Barnes, the Barnes Family created The DAISY Award to say thank you to nurses everywhere. HCA Florida Osceola Hospital is happy to honor our nurses by participating in this international award.

Through our Plus Care Network, we have developed a network of agencies that meet our standards and can provide the help you need.

It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.