Emergency care | HCA Florida Poinciana Hospital

Emergency room (ER) in Poinciana

When emergencies occur, we understand that immediate medical care is essential.

At HCA Florida Poinciana Hospital, we are proud to provide comprehensive emergency care for the Greater Kissimmee area. Our ER staff treats medical conditions such as heart attacks, fractures and strokes throughout Osceola and Polk counties.

Expert advice, available 24/7

Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.

Call Us: (844) 706-8773

Emergency conditions we treat

We offer treatment options for a wide range of urgent conditions, including:

Allergic reactions
Dehydration
Diabetic emergencies
Difficulty breathing
Fractures
Head injuries
Heart attacks

High or persistent fevers
Infections
Respiratory failure
Seizures
Sepsis
Severe pain
Strokes

Services our emergency department offers

Our emergency medicine doctors and nurses are on standby to provide you with the emergency care you need. We offer a welcoming environment for all ages.

What our ER provides

Our beautifully designed ER features the following:

24/7 care
31 fully monitored treatment rooms
Advanced emergency heart care and stroke treatment
An intensive care unit (ICU) with six private beds
Board-certified emergency doctors
Experienced staff members
Kid-friendly emergency care
Registered nurses

Triage system

When you arrive at our ER, you are triaged, so if you have a severe injury or serious condition, you are seen before individuals with less serious conditions.

Frequently asked questions

To best help you, we have consolidated a list of answers to questions we commonly receive about our emergency care.

When should I visit the ER?

We understand it can be difficult to know whether you should go to the ER or wait for your doctor's office to open. However, we want you to feel secure about your choice for care.

There are a wide range of symptoms that may indicate you need to visit the ER, including:

Back pain
Broken bones
Chest pain
Concussion
Flu
Side pain
Stomach pain
Trouble breathing

If you are unsure if your symptoms require an ER visit, you can speak to a nurse 24/7 by calling our Consult-A-Nurse® team at (844) 706-8773.

What should I expect at the ER?

When you get to the ER, one of our triage nurses will medically screen, evaluate and stabilize you to assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.

If you have a severe, life-threatening illness or injury, you will be treated first. Otherwise, you will be treated in the order you arrive.

Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the ER.

After discharge, our emergency department staff will reach out to your primary care provider to ensure they are updated on your care.

What should I bring to the ER?

When coming to the ER, we recommend you bring:

A list of known allergies
A list of medicines you currently take
A responsible adult or phone number for someone to contact
Copies of results from recent medical tests, if available
Personal care preferences and restrictions

How do I stay updated on wait times in the ER?

When it comes to emergency services, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the support you need, when you need it most.

Our wait times are updated every 30 minutes and are available on our website.

To find out the wait times of the HCA Florida ER nearest to you, check the top of our website or text "ER" to 32222.

Note: Message and data rates may apply. ER wait times are approximate and provided for informational purposes only.

When should I visit the ER?