For visitors at HCA Florida Lehigh Hospital
We want you to feel safe and comfortable when visiting a loved one at our hospital. Learn more on this page about the amenities and services we offer our visitors.
Visit our facility
If you're visiting a loved one, we want your experience to be as pleasant as possible. Learn more about the visitor policies and services, including gift shop information, local accommodations and screening protocols, at HCA Florida Lehigh Hospital.
Visitor resources
Visitor information
This information is designed to answer some of the most frequently asked questions of our visitors.
Visitor information
We ask that you follow the appropriate visiting guidelines. This includes:
- Non-COVID-19 admitted patients are allowed two visitors at one time. Those under the age of five are not permitted to visit, and minor children must be accompanied by an adult that is 18 years or older. Exceptions may be made at the discretion of the Department Director or House Supervisor.
- COVID-19 patients are allowed one adult visitor who is 18 years old or older. Visitation appointments should be arranged ahead of time with the nursing team.
- Patients in intensive care units (ICUs) may have two adults that are 18 years old or older at one time.
- Emergency room (ER) and surgery patients are allowed one adult visitor that is 18 years old or older.
- Minor patients in the ER may be accompanied by their parent or guardian.
Visiting hours
Our normal visiting hours are:
Monday through Friday
8:00 am to 8:00 pm
Saturday and Sunday
12:00 pm to 6:00 pm
You may designate a family member, friend, guardian, or other individual as an essential caregiver. This essential caregiver may be allowed two hours daily visitation, in addition to normal visitation hours. Based on your condition, visiting hours may be adjusted at the discretion of the department director or house supervisor.
Patient information
The bedside nurse is your best source for pertinent information, and family members are asked to designate a spokesperson that will communicate with the nurse for all updates. The spokesperson will inform other family members of the patient’s condition. Your family spokesperson can also call the unit desk to receive information on your loved one's condition. In order to protect the privacy of our patients, no information will be given out over the phone to anyone but immediate family members.
Special considerations
Unless there are any patient objections, we will allow in-person visitation, including overnight stays. Special considerations may be granted for:
- End-of-life situations
- Patients having to make one or more major medical decisions
- Patients needing special encouragement eating or drinking, where assistance was previously provided by a family member of caregiver
- Patients struggling with the transition from living with family to being admitted to the hospital
- Patients who are no longer speaking and interacting with others like they previously had been
Pediatric patients
Gift shop
Our gift shop is managed by the Hospital Auxiliary, where all proceeds from sales go towards medical scholarships for Lehigh residents. The shop has a variety of gifts for men, women and children, ranging from $3.00 to $20.00.
Our hours are:
Monday through Friday
11:00am to 3:00pm
You can reach the gift shop at (239) 369-2101, ext. 1046.
Local accommodations
We offer accommodations conveniently near the hospital, including the Microtel Inn Lehigh Acres, which is located at:
Microtel Inn Lehigh Acres
1320 Business Way
Lehigh Acres, FL
Please email the Lehigh Acres Chamber of Commerce at lehighchamber@comcast.net for more information.
Patient surgery text updates
To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.
To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.
Volunteer opportunities
Volunteers are an integral part of the hospital experience for our patients and visitors.
Volunteering at our hospital
HCA Florida Lehigh Hospital offers volunteer opportunities to people to contribute their time to improve the quality of services offered to our patients and their family members. If you are motivated to donate your time and talents and want to give back to your community, we invite you to join the dedicated group of volunteers at our hospital.
Screening and infection control protocols for visitors
To prevent infections and safely screen incoming visitors, we ask that everyone please follow our protocol.
What to expect during the screening process
Visitors must obtain a visitor pass at the front desk of the hospital main entrance. Those visiting after hours must check in at the emergency room registration.