Emergency care
Emergency room (ER) in southern Miami-Dade County
Nobody plans for an emergency, but when one does occur, we are ready to help.
At HCA Florida Mercy Hospital, we offer the high-quality, 24/7 emergency care you need, when you need it most. Our doctors and specialists work together to treat a variety of conditions in both children and adults.
Expert advice, available 24/7
Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.
Free health-related information is just a phone call away. Our nurses help you understand your symptoms, treatment options and procedures. They will also help you find a provider or specialist and schedule an appointment.
Our emergency care program
Our top priority is making sure you receive expert emergency services as quickly as possible.
ER services and amenities
Our ER is designated as a Certified Primary Stroke Center by The Joint Commission. Our skilled physicians and dedicated certified emergency nurses (CENs) take pride in providing you with personalized care. Our ER offers:
- 24/7 full-service medical care
- Intensive care services
- Pediatric emergency services
- Rooms dedicated for seniors that include reading glasses, step stools, lights that can be dimmed and telephones with larger numbers
- Shorter ER wait times and registration efficiency
Pediatric emergency care
We understand having a child in need of medical attention can be stressful. The doctors and nurses at our pediatric-ready ER are trained to care for your child and address their unique needs in a gentle manner.
Our team also knows that you play a huge role you in their health. We prioritize your involvement in developing a treatment plan.
Our pediatric-friendly ER features:
- A full laboratory (lab) and imaging services, including computerized tomography (CT) scan, ultrasound and X-ray
- Board-certified emergency medicine physicians
- Colorful, cheerful decorations
- Nurses with special training and certification in pediatric care
- Private treatment rooms
Frequently asked questions
To best help you, we have consolidated a list of answers to common questions we receive about our emergency care.
When should I visit the ER?
We understand it can be difficult to know whether you should go to the ER or wait for your doctor's office to open. However, we want you to feel secure about your choice for care.
There are a wide range of symptoms that may indicate you need to visit the emergency room, including:
- Back pain
- Broken bones
- Chest pain
- Concussion
- Flu
- Side pain
- Stomach pain
- Trouble breathing
If you are unsure if your symptoms require an ER visit, you can speak to a nurse 24/7 by calling our Consult-A-Nurse® team at (844) 706-8773.
What should I expect at the ER?
When you get to the ER, one of our triage nurses will medically screen, evaluate and stabilize you to assess your symptoms and vital signs. Next, a registration clerk will collect your insurance card (if available) and other information.
If you have a severe, life-threatening illness or injury, you will be treated first. Otherwise, you will be treated in the order you arrive.
Before discharge, we encourage you to ask our emergency care teams any questions you have. It is also useful for you to keep all of your paperwork, discharge information and medicines or prescriptions together after you leave the ER.
After discharge, our emergency department staff will reach out to your primary care provider to ensure they are updated on your care.
What should I bring to the ER?
When coming to the ER, we recommend you bring:
- A list of known allergies
- A list of medicines you currently take
- A responsible adult or phone number for someone to contact
- Copies of results from recent medical tests, if available
- Personal care preferences and restrictions
How do I stay updated on ER wait times?
When it comes to emergency services, our goal is to continually work toward enhancing the care you receive, while reducing our wait times. This ensures you get the support you need, when you need it most.
Our wait times are updated every 30 minutes and are available on our website.
To find out the wait times of the HCA Florida ER nearest to you, check the top of our website or text "ER" to 32222.
Note: Message and data rates may apply. ER wait times are approximate and provided for informational purposes only.
Comprehensive emergency services
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